Simday Refund Policy

All Simday purchases are prepaid digital services.

Due to the nature of eSIM products, refunds are limited and subject to the conditions below.

You are not eligible for a refund if:

• The plan was substantially used or consumed
• The request concerns used data with no verified service fault
• The activation period or plan validity has ended
• The plan has expired
• You knowingly selected the wrong country or plan after clear checkout information
• Your device is incompatible and compatibility was clearly disclosed before purchase
• The issue resulted from instructions not being followed and is not a Service fault

You may be eligible for a refund if:

3.1 Technical Failure

• The eSIM cannot be installed or activated due to a verified technical issue
• The issue is caused by Simday or its partners

3.2 Service Not Delivered

• The eSIM was purchased but not delivered
• Activation failed entirely and cannot be resolved

3.3 Duplicate Purchase

• The same plan was purchased multiple times unintentionally

3.4 Network Failure (Limited)

• The service does not work at all in a supported area
• The issue is verified and cannot be resolved

To request a refund:

• Contact support as soon as possible, normally within 7 days of purchase; later claims remain available where required by law or for a latent fault

Provide:

• Order details
• Description of the issue
• Screenshots (if applicable)

Simday may request additional information to verify the claim.

• Approved refunds go to the original payment method or, where disclosed and lawful, Simday Wallet
• Processing time depends on the payment provider
• We will help investigate payment-provider delays

If a purchase is offered and billed by another platform:

We reserve the right to:

• Deny a claim when evidence shows fraud or abuse
• Review repeated claims for misuse
• Request verification before processing

Simday provides access to telecom services via third-party providers.

The following may not qualify for a refund unless the Service was misdescribed or mandatory law provides a remedy:

• Temporary network instability
• Local coverage limitations
• Reduced speeds

We may update this Policy prospectively. The version shown at purchase governs that purchase unless mandatory law requires otherwise.

For refund requests or questions: support@simday.net