Simday Refund Policy

All Simday purchases are prepaid digital services.

Due to the nature of eSIM products, refunds are limited and subject to the conditions below.

You are not eligible for a refund if:

• The eSIM has been activated
• The eSIM has been installed and used
• Data usage has started (even minimal)
• The plan has expired
• Incorrect purchase was made by the user (wrong country, wrong plan)
• The device is not compatible with eSIM
• The user did not follow installation instructions correctly

You may be eligible for a refund if:

3.1 Technical Failure

• The eSIM cannot be installed or activated due to a verified technical issue
• The issue is caused by Simday or its partners

3.2 Service Not Delivered

• The eSIM was purchased but not delivered
• Activation failed entirely and cannot be resolved

3.3 Duplicate Purchase

• The same plan was purchased multiple times unintentionally

3.4 Network Failure (Limited)

• The service does not work at all in a supported area
• The issue is verified and cannot be resolved

To request a refund:

• Contact support within 7 days of purchase

Provide:

• Order details
• Description of the issue
• Screenshots (if applicable)

Simday may request additional information to verify the claim.

• Approved refunds are processed via the original payment method
• Processing time depends on the payment provider
• Simday is not responsible for delays caused by payment providers

If you purchased via Apple App Store or Google Play:

We reserve the right to:

• Deny refund requests in cases of suspected abuse
• Limit repeated refund claims
• Request verification before processing

Simday provides access to telecom services via third-party providers.

We are not responsible for:

• Temporary network instability
• Local coverage limitations
• Reduced speeds

We may update this Refund Policy at any time.

For refund requests or questions: support@simday.net