Account Deletion Policy

You can request account deletion directly from the Simday mobile application.

1. 1Open the Simday app on your device
2. 2Go to Settings
3. 3Select Account
4. 4Tap Delete Account
5. 5Confirm your request

Once confirmed, your deletion request will be submitted for processing.

If you cannot access the Simday app, you may request account deletion by contacting us at support@simday.net

Please contact us using, or include, the email address associated with your Simday account so we can verify your request.

We may ask for additional information where reasonably necessary to confirm identity and protect account security.

When your deletion request is processed:

• Your Simday account will be deactivated
• Access to the account may be removed
• Deletable personal data associated with the account will be erased or anonymized where applicable
• The deletion may be irreversible

Subject to legal and operational requirements, Simday may delete or anonymize data such as:

• Account profile information
• Registered email address
• Saved preferences and settings
• Support history linked only to the account, where deletion is permitted
• Certain app usage records associated directly with your account
• eSIM-related account data that is no longer required for service, compliance, fraud prevention, or dispute handling

Certain information may be retained even after account deletion where required or permitted by law, or where reasonably necessary for legitimate business purposes.

This may include:

• Transaction and payment records
• Tax, accounting, and financial compliance records
• Fraud prevention and security records
• Records needed to investigate abuse, chargebacks, or disputes
• Records required to comply with legal obligations or regulatory requests
• Limited technical logs and backup data retained for system integrity, security, or disaster recovery for a limited period

Deleting your account may affect your ability to:

• Access previously purchased plans
• View installation details
• Manage active or past eSIMs
• Receive service-related support tied to your deleted account

If you have an active plan or unresolved support issue, you should review the consequences before requesting deletion.

Deleting your account does not automatically entitle you to a refund. Refund eligibility, if any, remains governed by Simday’s Refund Policy.

We aim to process verified deletion requests within a reasonable time.

Where deletion is permitted, most deletable personal data will generally be removed within 30 days of request confirmation, unless a longer period is required for:

• Legal compliance
• Fraud prevention
• Dispute resolution
• Backup lifecycle management
• Technical or operational constraints

To protect users and prevent unauthorized deletion, Simday may require identity or account ownership verification before completing a deletion request.

We may deny, delay, or limit deletion where:

• We cannot verify the requester's identity
• The request is fraudulent or abusive
• Retention is required by law
• Retention is necessary for legitimate security, fraud, payment, or dispute-related purposes

If we become aware that an account belonging to a child has been created in violation of applicable rules, we may take steps to delete the account and associated data, subject to legal obligations.

If you have questions about account deletion or need help submitting a request, contact: support@simday.net