Simday Privacy Policy

Simday is a product brand developed and operated by Vast Travel LLC. Vast Travel LLC is the data controller responsible for your personal data processed through the Service.

We collect only the data necessary to operate and improve our Service.

2.1 Information You Provide

• Email address
• Account credentials
• Profile information (if provided)
• Support requests and communications

2.2 Transaction & Payment Data

Depending on your payment method:

• Payment confirmation details
• Transaction ID
• Billing country
• Purchase history

Payments are processed by third-party providers including:

• Click
• Payme
• Octabank (Humo / Uzcard)
• Visa
• Future: Stripe, Apple Pay, Google Pay

2.3 Device & Technical Data

• Device model
• Operating system
• IP address
• App interactions
• Crash logs

2.4 eSIM & Network Data

To deliver the Service, we process:

• eSIM activation status
• Plan metadata (data usage, validity)
• Network identifiers required by telecom partners

2.5 Analytics & Diagnostics Data

We use:

• Firebase Analytics
• Google Analytics
• Firebase Crashlytics
• Facebook (Meta) App Events

These tools collect usage behavior, device information, and session data. When the app crashes or errors, Firebase Crashlytics additionally collects crash logs, a device-state snapshot, and your account identifier so we can diagnose and fix the problem. We also use Facebook (Meta) App Events to measure advertising performance and attribute installs and purchases; on iOS the advertising identifier is used only with your App Tracking Transparency permission.

We use your data only where necessary:

3.1 Service Delivery

• Activate and manage eSIM plans
• Provide connectivity services

3.2 Account Management

• Create and manage accounts
• Authenticate users

3.3 Payments

• Process transactions
• Prevent fraud

3.4 Support

• Respond to user inquiries
• Resolve issues

3.5 Product Improvement

• Analyze usage patterns
• Improve reliability and UX

3.6 Legal & Security

• Prevent abuse or fraud
• Comply with legal obligations

Where applicable, we rely on:

• Contract performance — to provide eSIM services
• Legitimate interests — to improve and secure the Service
• Legal obligations — compliance with laws
• Consent — for analytics or optional features

We do not sell personal data. We share limited data only where necessary:

5.1 Telecom Partners

To deliver eSIM services, we share necessary technical data with telecom providers.

5.2 Payment Providers

Transactions are processed through third-party providers listed above.

5.3 Analytics Providers

Firebase and Google Analytics process anonymized or pseudonymized usage data. Firebase Crashlytics (a Google service) processes crash and diagnostics reports solely to help us identify and fix stability issues. We share limited app-event and advertising-identifier data with Meta (Facebook) solely for ad measurement and attribution; you can opt out in the app's Preferences.

5.4 Legal Authorities

If required by law or to protect rights, safety, or property.

Your data may be processed in countries outside your residence. We take reasonable steps to ensure appropriate safeguards are in place.

We retain data only as long as necessary:

• Account data → until account deletion
• Transaction data → as required by law
• Analytics data → limited retention periods
• Support data → as needed for resolution

We may retain data longer where legally required.

You may request account deletion by contacting: support@simday.net

Note:

• Some data may be retained for legal or fraud-prevention purposes
• Deleted accounts may not be recoverable

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

CCPA (California Residents)

You have the right to:

• Know what data is collected
• Request deletion
• Opt out of sale/sharing

We use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

A separate Cookie Policy may provide more details.

We do not use automated decision-making that produces legal or significant effects on users.

We use reasonable technical and organizational measures to protect your data. However, no system is completely secure.

The Service is not intended for children under 13 (or applicable local age). We do not knowingly collect data from children.

We may update this Privacy Policy. We will notify users by updating the effective date or through the Service.

For any privacy-related questions: support@simday.net